Frequently Asked Questions (FAQs)

Welcome to the Qlora Frequently Asked Questions page. We’ve compiled answers to the questions our customers ask most often about our products, shipping, returns, payments, and customer support. If you can’t find the information you’re looking for, our friendly support team is always happy to assist you.

1. What products does Qlora offer?

Qlora specializes in premium-quality dining tables and carefully selected home furniture designed to combine style, durability, and functionality. We are committed to providing products that enhance the comfort and beauty of your home.

2. Do you offer free shipping?

Yes! We proudly offer FREE Standard Shipping on all orders within the United States.

3. How long does shipping take?

Our estimated delivery timeline is:

• Order Processing: 1–2 Business Days
• Shipping Time: 5–7 Business Days
• Estimated Total Delivery Time: 6–9 Business Days

Please note that delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

4. Do you ship internationally?

At this time, Qlora ships exclusively within the United States.

5. How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

6. Can I change or cancel my order?

If your order has not yet entered processing, we may be able to modify or cancel it. Please contact our customer support team immediately after placing your order, and we’ll do our best to accommodate your request.

7. What payment methods do you accept?

We offer a secure and convenient checkout experience by accepting the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All payments are processed through secure, encrypted payment gateways to help protect your personal and financial information. We do not store your payment details, ensuring a safe and reliable shopping experience.

8. What is your return policy?

We accept returns within 14 days of delivery for eligible items.

Returned products must be unused, in their original condition, and in their original packaging whenever possible. Please contact our customer support team before returning any item so we can provide complete return instructions.

9. How long does it take to receive a refund?

After we receive and inspect your returned item, approved refunds are typically processed within 1–2 business days. Depending on your bank or payment provider, additional time may be required before the refund appears in your account.

10. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the item and packaging
• A brief description of the problem

Our team will work promptly to provide a suitable resolution.

11. What if my package is delayed or lost?

If your package is delayed beyond the estimated delivery timeframe or appears to be lost, please contact our customer support team. We’ll work directly with the shipping carrier to investigate the shipment and keep you informed throughout the process.

12. How do I know what size or dimensions to choose?

Each product page includes detailed dimensions, specifications, and product information to help you make the right choice. If you need additional guidance, our customer support team will be happy to assist you before you place your order.

13. How can I contact customer support?

We’re always here to help.

Customer Support

Business Hours

Monday – Friday
9:00 AM – 7:00 PM (USA Time)

Call Us

+1 (308) 872-2449

Email

support@qlora.com

Office Address

747 S C St
Broken Bow, NE 68822
United States

14. Is my payment information secure?

Yes. Your privacy and security are extremely important to us. We use industry-standard SSL encryption and trusted payment processors to help ensure your personal and financial information remains safe throughout every transaction.

15. Why didn’t I receive my order confirmation email?

If you haven’t received your order confirmation email, please check your Spam or Junk folder first. If you still cannot locate it, contact our customer support team, and we’ll gladly verify your order and resend the confirmation email if necessary.

16. How quickly do you respond to customer inquiries?

We strive to respond to all customer emails, phone calls, and support inquiries within 1 business day during our regular business hours.

17. Why choose Qlora?

At Qlora, customer satisfaction is at the heart of everything we do. We are dedicated to offering premium-quality dining tables and home furniture, competitive pricing, secure online shopping, fast order processing, reliable shipping, and exceptional customer service. Thank you for choosing Qlora—we look forward to helping you create a beautiful and welcoming home.